This page contains answers to many frequently asked questions about the festival. There are some specific questions which relate to this year’s festival first and some more general questions you might have about Elderflower Fields further down the page. There’s lots of practical information here, but if you’re new to the festival, then we recommend you take some time to read our Beginners Guide to EF first which should help to make planning and arrival a little easier.
No one can be certain of exactly what will happen this summer, but given the details laid out by the government, we’re confident that we will be able to safely run Elderflower Fields in July this year. We’re small (capped at just 1000 families) and Pippingford Park is big, so there’s loads of space for everyone.
We’re working closely with the AIF, public health bodies and other industry experts to ensure that our plans meet covid-19 guidance. We are constantly reviewing things like toilet and shower provision, and we can respond quickly to adapt our site layout, facilities and programming if we need to. Our absolute priority is to ensure that our wonderful audience and crew have a safe festival.
If we are unable to safely run the event in 2021 due to covid-19, we will of course offer customers the opportunity to roll tickets over to 2022 or request a refund.
2021 Specific FAQs
The new dates for Elderflower Fields South are now confirmed as Friday 23rd – Tuesday 27th Jul 2021. The festival takes place at our usual home in Pippingford Park, East Sussex, TN22 3HW.
Following the recent announcement from the government, setting out the expected plan for coming out of lockdown, it is now clear that the likelihood of being able to run the festival safely on our usual May dates is very low. It might be technically feasible, but there is still a lot of uncertainty. After surviving a tough year, we really want the festival to go ahead and moving the dates later in the summer gives us the best chance at doing this.
Choosing a new date has been tricky – we have had to make sure all of our critical infrastructure and partners are able to support us and we’re mindful of the fact that (we hope) the summer will be a busy one for everyone. The 23rd July will be the start of the school summer holidays for most people and whilst we know not everyone will be able to make these dates, we hope that most of you will be able to join us.
At this stage we are confident that we will be safely and legally able to operate the festival at the end of July.
If the government decides that it is unsafe to run small events at the at the end of July, we will postpone the event until 2022 and at that point all customers will again be offered the opportunity to roll tickets over or claim a refund.
Yep! We’re bringing that to July with us too. The main festival programme will run from Friday to Sunday, but as a special treat, the site, vendors and bars will stay open for a full additional 24 hours, closing at midday on Tuesday 27th May.
Read more about this in the original post here.
Inevitably, not all the performers and activity providers who were originally booked for 2020 will be available in July this year. Most of the programme will remain the same, but as always, the final line up is subject to change. We’re excited to bring you details of the full programme over the coming months – details will be published on the website in due course.
If you already had tickets booked for 2020 or the 2021 May dates, you should have received an email explaining your options. A summary of the key information and further instructions can be found here.
We are working closely with industry experts, local advisory groups and public health bodies to ensure we run a safe, covid secure festival in July. Please see the Covid-19 Info page fore more details.
If at any point during the ten days prior to the festival, you or a member of your family has tested positive for Covid-19, displayed any recognised symptoms of Covid-19, or been in contact with anyone who has tested positive for Covid-19, then you or that group member should not attend the festival.
If you took out booking protect insurance at the time of booking, you should be able to make a claim for a ticket refund.
The festival will only take place if the prevailing situation in the UK is deemed safe by the government’s Chief Medical Officer and all necessary safety protocols are in place at the event. If we have to cancel Elderflower Fields 2021, you will be entitled to a refund or to roll tickets over to 2022. Until then, as per ticket terms and conditions, we’re currently unable to offer refunds other than for cancellation. You are welcome to sell or gift your tickets to someone else.
It is important to stress that the event is almost entirely outside, and as such, the risks of Covid-19 being spread by aerosol transmission are greatly reduced. Where possible, we have removed walls from marquees and venues to assist with airflow. For more info on what we’re doing, please see the Covid-19 Info page.
Questions About Tickets:
Tickets are available only through the ticket page of this website, via our ticketing partner, The TicketSellers. There will be no ticket sales whatsoever on the gate.
Yep. We hate additional fees as much as you, which is why we’ve picked a ticket agent with low fees. Each ticket will incur an additional booking fee and transaction fee which is shown next to the ticket price on the ticket page.
Yes. We have now introduced tickets for car parking. Parking Passes are free, but you must pre-purchase from the ticket shop when you buy your festival tickets.
We have joined the festival charity ecolibrium to tackle the environmental impact of audience travel miles. Please consider adding a donation to balance the carbon emissions from your journey. Please also try to reduce the number of journeys to and from site and only use one car per family if at all possible.
Yes. Children aged between 4 and 16 require a child ticket which will allow them access to all the dedicated kids sports and activities. For children aged 0-3, you must purchase a 0-3s ticket. Child tickets should be purchased based on how old the child will be at the festival.
Tickets will be delivered to the email address entered during the booking process, a few weeks before the festival. Please bring your e-tickets with you when you arrive at the festival, preferably on your phone or tablet, and we’ll scan them at the gate and exchange for wristbands. If you don’t see your tickets in your inbox, please check your spam folders.
If you think you have accidentally deleted your tickets, please contact us at email@example.com and we should be able to help re-issue them.
Unfortunately we are not able to refund tickets that can no longer be used. You are however allowed to sell or gift your tickets to friends etc.
Yes, as long as you still have your wristband on and only do so within the opening times of the festival site (see below).
No. There will be absolutely no gate sales whatsoever. If you do not have a valid ticket when you arrive at the festival, you will not be able to enter the site.
No. We only sell full weekend tickets to Elderflower Fields.
Like most festivals, we sell our tickets at different price tiers. We release a set amount at each tier and they start cheaper and get more expensive as we get closer to selling out. This is to encourage people to buy early, which helps with the cash flow and planning of the event. Once the allocation for one tier are sold, we move on to the next tier. We always announce when we are going to be changing price tiers or selling out, to give people some notice if they want to save money. If you haven’t done so already, sign up to our mailing list to stay informed about ticket tier price changes.
Opening Times and Other Timings:
Gates open on Friday 23rd July at 12 noon. Please do not arrive at the festival before 11am as you will not be allowed into the car park before this time. Last entry to the site will be at 9pm.
On Saturday, Sunday and Monday the site will open at 9am and close again at 9pm. You will only be allowed to enter or leave the festival site during these times.
In 2021 the festival closes completely at 12 noon on Tuesday 27th July.
Performances start from about 5pm on the Friday. On Saturday and Sunday there are activities from early in the morning, but the main schedule of performers on the stages starts at around 11am.
The Dragonfly Stage stops completely at 11pm each night. The Woodland Stage stops at 10.30pm.
After 11pm there is very low level music in our main bars, but the campsites should be fairly quiet.
Probably the easiest way to get to the festival is to drive, but if at all possible we would encourage you to consider using public transport or lift sharing. Details of trains, taxis and busses can be found on the travel page here.
Please remember that you need to buy a free car park ticket if you intend to arrive by car.
Nothing. Parking is free for one car per family.
Travel accounts for up to 80% of the emissions generated by the festival, so we ask that you consider balancing your travel through festival charity ecolibrium. You can add a donation when you buy your tickets by clicking the Carbon Offsetting option.
Yes – there will be disabled parking spaces close to the festival entrance for blue badge holders. If you need to drive your car on site to be able to camp you will be allowed to pitch in the camper van area. Please see the Accessibility page for more information.
Camping & Accommodation:
The main camping field is quite spacious so there is a good chance you will be able to camp with your friends and have plenty of room to spread out, but we recommend arriving early to ensure this as we cannot reserve spaces.
Please do not bring gazebos as they take up too much room. The Wild Camping field is generally the most spacious.
Unfortunately not. The standard camping fields are in a different area to the live in vehicle areas.
Yes. You must buy a Live in Vehicle Ticket in advance – they will not be available on the gate and if you turn up without a ticket you’ll have to park in the main car park.
Trailer tents which require a vehicle to tow them, caravans or other live in vehicles also require camper van passes.
You are allowed your own fire pits or barbecues provided they are raised off the ground, but you are not allowed to build any other type of campfire or take wood from anywhere on the site.
If the conditions are particularly hot, dry or windy, we may place a ban on all fires – this will be communicated before the festival.
No. Please do not bring additional gazebos or large awnings. The campsites are spacious, but there is not enough room if everyone also brings gazebos. Please be considerate towards your fellow campers. and only take the room you need for your tent.
Yes, this is allowed but please do not bring any glass and be mindful of how much rubbish you are creating. We have asked all our food providers to make their meals affordable (as well as good quality).
Please also remember that you will have to carry all of your equipment from the car park to the campsites, so we suggest you just bring a few essentials and enjoy the huge range of wonderful food and drink available from our vendors and bars.
Barbecues and gas camp stoves are allowed but please don’t bring any petrol stoves. Also make sure they are raised off the grass and are well away from tents.
Please don’t bring disposable barbecues – they are very difficult to recycle and not very sustainable (or very good at cooking food in our opinion…).
About The Festival Site:
Yes, but it can be patchy and depends on your network provider. If you think you will need mobile internet coverage it’s best to check with your provider first.
Unfortunately there is no cash point on site, but all our vendors and bars accept card payments.
The nearest cash points are in Nutley and Uckfield several miles away, so please ensure you bring enough cash with you.
Sorry – no animals are allowed anywhere on the estate. You’ll have to find a dog sitter for Fido.
Yes, we have a dedicated first aid centre on site, run by professional event medics. Their location at the festival will be shown on the site map which will be available in May.
Yes. The Info Tent will offer mobile phone charging for a small fee.